Strength in Numbers Project Volunteer at SCDA

What does the opportunity involve doing?

What will you be asked to do?
• Contact clients over the phone
• Attend mandatory SCDA training sessions
• Work remotely and manage own workload
• Be reliable and willing to follow instructions
• Be committed to delivering a good service to clients and uphold SCDA values

The role may include:
• Calling clients to gain an insight into ongoing support needs
• Calling clients to gain feedback on the service received
• Managing a database of local organisations for signposting
• Recording contact with clients in an accurate manner
• Communicating with community navigators to ensure urgent issues are dealt with correctly

What induction, training and support is offered?

Volunteers can expect:
• A full induction to SCDA and the Strength in Numbers project
• Appropriate formal and informal training for the role
• Ongoing support from a designated volunteer coordinator
• Experience of working with member of the community
• Experience of working as part of a small team

What skills or qualities are needed?

• You will need to be able to communicate effectively with a polite and friendly telephone manner
• Have a professional approach when dealing with confidential and sensitive issues
• Computer literate