Accessing our building

Community Base is committed to ensuring that no one is prevented from accessing its facilities because of a disability.

We have improved access and facilities for wheelchair users so that:

  • our main entrance and our South Wing entrance are accessible by wheelchair users
  • both our lifts are accessible by wheelchair users
  • many of our fire doors are held open by magnets to improve access
  • we have four wheelchair accessible toilets
  • there is wheelchair access to our balcony on the fifth floor next to the South Wing conference room.


Visitors arriving at Community Base

We have two entrances on Queens Road: Reception and South Wing.

Before arrival, visitors should check instructions given to them by their hosts.

Reception is open:

Mondays 10.00am – 4.30pm

Tuesdays, Wednesdays, Thursdays, Fridays 8.30am – 4.30pm


Reception Entrance

The Reception entrance is next to the Community Kitchen on Queens Road. It has a Community Base logo above the door and is the first Community Base entrance you will reach as you travel down from the station towards the seafront.

The Reception entrance has two automatic doors. Push buttons are located on left hand side of doors outside and inside reception, this will open both doors.

The receptionist will greet you and contact your host, you will be allowed to use the bathroom if you need it and take a seat while you wait.

You will either be collected by your host in Reception, or given directions by the receptionist. Please let the receptionist know if you need any assistance.

Reception is in the North Wing.


South Wing Entrance

The South Wing entrance is a short distance from Reception further down Queens Road towards the seafront. It has the words South Wing in big red letters above the door.

The South Wing entrance also has an automatic door.

On arrival, visitors should check instructions given to them by their hosts.

They may be asked to use the intercom to the right of the door to call their host, or they may be asked to go to reception.

If calling hosts from the intercom, the host will open the door from the inside. The lift is on your right as you enter.

If you get no answer from your host, go to Reception and ask the receptionist.

To exit via the South Wing door, press the push button on the right hand side of the door.



North Wing lifts go from reception on the Ground Floor, to 1st Floor, 2nd Floor, 3rd Floor, & 4th Floor

South Wing lifts go to Lower Ground Floor, Ground Floor, 1st Floor, 2nd Floor, 3rd Floor, 4th Floor, & 5th Floor

Lifts are wheelchair accessible, but not all mobility scooters will be able to manoeuvre inside 

The SW lift has a door opening width of 75cm; internal size is 140cm deep by 100cm wide.

In the event of any problems or concerns about a lift:

  • The emergency call button is inactive, so you will need to use your mobile phone 
  • During reception hours: call reception 01273 234000 
  • Outside of reception hours: call 01273 297989   

Please remember to press a button for the floor you want to go to after you enter a lift – if you forget to press a button, the lift doors will close and lights will eventually turn off, you can still exit the lift by pressing a floor or door open button


Accessible bathrooms can be found: 

Reception Ground Floor – past reception desk and kitchen

North Wing 2nd Floor – left out of the lift

South Wing Lower Ground Floor – left out of the lift

South Wing 5th Floor – across from the lift