Digital and advice first aid assistant at Lewes District Citizens Advice

What does the opportunity involve doing?

Lewes District Citizens Advice is looking to recruit digital and advice first aid volunteers to deliver help on a drop in basis to help people overcome digital exclusion. The role will also involve signposting and giving information.

The project will run for 3 months form January to March and the sessions will run for 3 hours on a Friday in Lewes or Seaford.

If you would like to make a difference to your community, and work in an interesting environment then we would love to hear from you. There will be opportunities to continue volunteering after the 3 months and to further your advice training.

For further information, please email: heidi.green@lewesdistrictca.org.uk

What induction, training and support is offered?

Induction training with Citizens Advice Lewes District and both digital training and advice first aid training.

What skills or qualities are needed?

You don’t need specific qualifications but you’ll need to:

be friendly, patient and approachable
respect views, values and cultures that are different to your own
have good verbal and written communication skills
have very good IT skills
be willing to learn about and follow Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role