Resettlement Casework Coordinator at Voices In Exile

The successful candidate will be flexible and organised, with an eye for detail and the ability to switch between tasks rapidly as needed. You will need to have an interest in, and experience of, working with vulnerable clients with complex needs, and particularly with migrant and refugee clients. The post might suit someone from a support work background who is interested in broadening and deepening their practice within the migrant sector; or a generalist or immigration adviser who is interested in focussing on resettlement and integration support. We actively welcome applications from those with lived and relevant experience – please see the job description and person specification.

We are currently working with Brighton & Hove City Council to provide casework, employability and ESOL support to help Afghan families arriving in Brighton & Hove under the ARP scheme settle in the city. This post will also provide appropriate support to families resettled in Brighton & Hove under any future resettlement schemes.

These government-funded programmes aim to make families feel welcome; to meet their need for practical services, information and support; and to help them understand their rights and achieve their own goals in relation to integration in the UK. The support package offered over the 2 years we are contracted to work with resettlement clients includes welcoming new arrivals; ensuring that accommodation is adequately furnished and supplied in advance (which may involve some basic DIY such as assembling flatpack furniture); advising on, and assisting with, set-up of household utilities, GP registration, school enrolment, access to ESOL classes etc; providing guidance on budgeting; setting up new benefit claims and ensuring that any benefit issues are dealt with by the appropriate person; accessing employment and local services; co-ordinating multi-agency meetings; creating resettlement plans for each person on the scheme with clear milestones, regular reviews and end dates; and providing casework support as needed within the remit of our local authority contract.

As the Resettlement Casework Co-ordinator, you will work closely with the caseworkers to support best practice, high quality client outcomes, volunteer supervision and accurate monitoring and reporting across the team, while line management of caseworkers lies with the Resettlement Manager.

Regular supervision and training will be provided, as well as external training on specific issues where needed. However, you will need to be ready to step immediately into a busy casework environment with the necessary confidence, skills and knowledge to deliver the service and co-ordinate colleagues.

Postholders will need to have the right to work in the UK.