Volunteer Reception and Information Assistant at Citizens Advice

Citizens Advice Brighton and Hove provides advice on all topic areas including benefits, debt, housing, employment, relationships and more.

We help people find a way forward.

What does the opportunity involve doing?

*To provide a high-quality reception service to Citizens Advice Brighton and Hove clients who visit our office at Hove Town Hall on Tisbury Road.
*To assist visitors to the local charities Money Advice Plus and Wave Community Bank who are also based at Tisbury Road.
*In time, to progress to the Information Assistant role and provide information in a friendly and supportive manner to the general public across all ages and backgrounds.

What induction, training and support is offered?

Full ongoing and specialist training is provided. All aspects of a volunteers' role has support and supervision provided.

We offer the opportunity to:
*Make a real difference to people’s lives by making sure that clients receive the right support for them.
*Learn about a range of issues such as benefits, debt, employment and housing.
*Build on valuable skills such as communication, listening and questioning.
*Increase your employability.
*Work with a range of different people, independently and in a team.

This is a role where you can have a positive impact in your community. And we’ll reimburse expenses too.

What skills or qualities are needed?

*The ability to use listening and questioning skills in a sensitive manner in order to help clients.
*Open mindedness and an ability to show respect for views, values and cultures that are different to our own.
*Enthusiasm about helping people.
*An understanding of why confidentiality is important.
*The ability to recognise and maintain appropriate boundaries when helping clients.
*A clear communicator both in speaking and in writing.
*Good levels of literacy and numeracy.
*Confidence in the use of computers, the internet and software, including databases.
*The ability to input data accurately.
*A well-organised and systematic approach to work.
*A positive attitude to self-development and assessment.
*The ability to work as part of a team and be flexible and adaptable.
*Supportive of the principles and values of Citizens Advice.
*Willingness to attend training and other meetings.

More info
Date added

5th January 2023


Citizens Advice


Tisbury Road Offices, Hove Town Hall, Tisbury Road

Deadline for applications

20 Sep 2023


A campaigning group Bereaved people Black and minority ethnic groups Carers Children/families Community and social centres Disabled people Homeless people Non-English speakers/refugees Older people Other groups People with health problems People with mental health problems


Administration/finance/fundraising Advocacy/advice Volunteering as part of a team Volunteering with computers

Disabled access?


Expenses paid?


Childcare available?


Contact name

Damien Jarvis

Phone number

07436 177436

More info »