Coffee Shop Assistant at St. Vincents Centre (Tower House)

What does the opportunity involve doing?

The Coffee Shop at Tower House has now been open for over 2 years, offering a friendly and welcoming space to relax for local older people who join us to attend clubs and classes - or simply for coffee and cake.
This lovely opportunity is to volunteer with us to help serve hot drinks and light refreshments to our varied coffee shop customers - we serve things like home made cake and toasties. We are open to the public of any age, but often serve people over 50.
No cooking experience is required however there is the chance to learn skills in our commercial kitchen which serves hot meals to those attending our clubs, alongside our kitchen team and cooks if this is of interest.
You will be joining a welcoming and happy team, all committed to making Tower House a success and a place loved by all who use it.
This role is very key to the success of Tower House, as our cafe assistants are the first people that our regular customers and newcomers will see - and so being able to work independently, offering a warm welcome to visitors in our relaxed environment, along with a friendly chat and a smile will be really important.
There will be some till use, however this will be covered in a short induction to the role. There will always be someone closeby to help out if things get busy - we are a tight knit team and all help one another out and look out for one another.

What induction, training and support is offered?

-Full induction to the SVP
-Volunteer Handbook
-Volunteer Policies and Procedures
-Full induction to the work of Tower House and the role itself
-Till training
-Safe food and beverage service training
-Coffee machine training
-Some e-learning may be a requirement (a food hygiene certificate or equivalent)

What skills or qualities are needed?

-A friendly nature, and ability to have a chat with people that visit
-Welcoming and engaging with a smile!
-Organised and methodical - to deal with small orders
-Good hygiene and basic awareness of safe food service practices (full training will be given)
-Chatty and relatable with all types of customers - children with parents, older people, people living with dementia, their carers and more
-Basic numeracy skills
-Basic literacy skills
-A good command of spoken and written English
-Some experience of handling money
-Reliable and punctual
-Committed to helping us for a minimum period of 6 months