Advice Supervisor at Citizens Advice

Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to provide day-to-day operational supervision across our advice services. This is a floating role, working flexibly between:

*supervising advice sessions
*supervising paid and volunteer advisers and caseworkers
*undertaking case checking and quality assurance activity

The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting the ongoing development, confidence and wellbeing of advisers.

The role will involve a mix of live session supervision, case review and feedback, and planned supervision, adapting support according to advisers’ competence, experience and service pressures.