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Reception Volunteer at Possability People

About us:
Possability People is a user led organisation that promotes independent living for all.

Possability People works towards equality by inspiring disabled people to identify barriers and define solutions.

What does the opportunity involve doing?

What we need:
To provide a frontline reception service to building users and Possability People Services by answering the telephone and emails, meeting and greeting visitors and processing bookings.

Things you can do:
· To provide a welcoming and accessible service that is flexible and independent.

· To be responsible for the smooth running of the Montague House reception; including meeting and greeting visitors and staff in an appropriate manner, booking visitors in and out of the building and distributing car park permits.

· Assist with administrative tasks such as database entry, filing and correspondence, mail-outs, sending out promotional/publicity material.

· Responsible for incoming post, ensuring that the outgoing post is mailed at the end of the day.

· Dealing with telephone, e-mail and face to face enquiries from members of the public, volunteers, community groups and staff, referring more complex issues to appropriate colleagues.

· Taking accurate telephone messages and ensuring messages are passed to the correct member of staff.

· To take bookings and hire out Shopmobility equipment to customers, using our online booking system. Letting the volunteer drivers know of any collections and deliveries.

· To give instruction to customers on using Shopmobility equipment.

· To deliver and/or equipment to and from central Brighton locations if appropriate.

· Dealing with stationery deliveries.

What induction, training and support is offered?


Each Volunteer will attend a group induction session with the Office & Resources Manager, in order to familiarise themselves with the overall working practices of the organisation and to prepare for their Volunteering role.

Volunteers will have 1:1s every three months with a member of staff and there will also be team meetings and get-togethers throughout the year.

Volunteers always have support from a member of staff and are made to feel welcome as part of Reception and Shopmobility.

What skills or qualities are needed?

Can you provide the following?
· Confident telephone manner

· A positive and enthusiastic demeanour

· Competent computer skills

· Good organisational skills

· Calm and supportive temperament

· Empathetic to needs of service users without prejudice

· Ability to maintain confidentiality

· Reliability

· Ability to listen and relay information with precision

· A preparedness to make a regular time commitment.

§ A commitment to the provision of quality services and support for disabled people.

§ A commitment to the principles of equal opportunities for all service users.

More info
Date added

30th November 2020


Possability People


Montague House
Montague Place

Deadline for applications

16 Oct 2025


Carers Children/families Community and social centres Disabled people Older people Other groups People with health problems People with mental health problems


Administration/finance/fundraising Other activities Research/media/campaigning Volunteering as part of a team Volunteering with computers

Disabled access?


Expenses paid?


Childcare available?


Contact name

Emily Keller

Phone number


More info »