Rainbow Neighbour at Switchboard

What does the opportunity involve doing?

Rainbow Neighbours is a volunteer-led service for LGBTQ+ people in Brighton & Hove who are experiencing isolation, bereavement, dementia, memory loss, or other forms of vulnerability.

The service connects LGBTQ+ people with trained volunteers who offer regular social contact, emotional support, and a stronger sense of community belonging.

Rainbow Neighbours is grounded in dignity, respect and trauma-informed practice. We recognise that LGBTQ+ people may have different life stories, family structures, identities, relationships, and experiences of support. Every match is shaped around the person’s needs, preferences, identity, and what helps them feel safe and supported.

What induction, training and support is offered?

Every volunteer receives a supportive and comprehensive training journey that helps them feel confident, informed, and ready to make a real difference. Your induction covers the essentials, including Data Protection, Safeguarding Adults, and Safeguarding Children, so you can step into your role with a strong foundation in safety, confidentiality, and good practice.

From there, you’ll take part in role-specific training tailored to the service you’re joining, ensuring you have the skills and knowledge you need for the work you’ll be doing. We also offer ongoing CPD opportunities, including modules on Conflict Management and Lone Working, to help you grow, stay safe, and continue developing throughout your time with us.

Our training is designed to be inclusive, trauma-informed, and accessible, giving every volunteer the tools they need to support our community with confidence and care.

What skills or qualities are needed?

You don’t need previous experience. We’re looking for volunteers who are:
• LGBTQ+ (all volunteers must identify as part of the LGBTQ+ community)
• Warm, compassionate, and good listeners
• Reliable and comfortable supporting people who may be vulnerable
• Respectful of diverse identities, backgrounds, and experiences
• Able to maintain confidentiality and healthy boundaries
• Open to trauma-informed, inclusive ways of working