Store Lead Hollingdean and Whitehawk at BrightStore CIC

Managing the logistics, and interpersonal relationships to ensure BrightStore’s two stores are as professional and successful as possible.
Building relationships and trust with our shopper members, and supporting them with advice and signposting where necessary.
Building individual relationships with the volunteer team members in order to be able to best support them.
Being the main point of contact in an emergency or other incident in store.
Overseeing the reception desk, including basic data entry (member attendance/ donations), and cash handling, and providing training where necessary.
Having a good overview of the operational and strategic working of BrightStore, in order to support the volunteer teams to make good, informed decisions, and be confident explaining the scheme to the members.
Management of the day to day stock needs, including surplus food collections and collections from our central storage.
Use of the work van, an electric caddy van, for any collections that might be necessary.
Overseeing food hygiene and ensuring the standard remains high, including any chillers on site.
Manage the volunteer and marketing admin to support the stores each week.
Occasionally attending meetings and volunteer social events at weekends and evenings, with time off in lieu, approximately once per quarter.
Working closely with the rest of the staff team, and reporting back in a weekly meeting.Person Specification

Self sufficient
Compassionate
People person
Good communication skills
Ability to work under pressure and make quick decisions
Experience in providing information and support to a variety of members of the public
Able to foster confidence in a team
Able to manage conflict resolution and/or happy to attend training
Able to project manage a complex day
Confident driver, clean driving licence
Reliable
Organised
Flexible
Able to multitask
Passionate about making the world a better place and caring for our environment!
Commitment to Equalities and Inclusive practice

Desirable Experience

Experience working with volunteers, and a diverse range of people
Project work experience
Social sector experience
Good level of IT proficiency preferred, and competent and experienced using Google Workspace, Google Docs and contact databases.

17 hours per week, to be worked mainly on a Tuesday (Hollingdean’s store day) and Thursday (Whitehawk’s store day) plus attendance at weekly team meeting (usually Monday, online), and time for admin and other duties as necessary.
The role currently runs until 31th August 2026; with the aim of it being an ongoing role (funding dependant).