Service Manager – Community Mental Health Advocacy at Mind Brighton And Hove

Job Summary

The Service Manager is responsible for managing a team of project staff to provide high quality mental health services, ensuring that services reflect best practice and are in accordance with Mind in Brighton and Hove’s (MiBH) policies and procedures. The Service Manager will develop the team’s aims and objectives in such a way that they contribute to MiBH’s mission and deliver on business plan objectives. They will work closely with other agencies, delivering services in partnership and identifying opportunities for service development.

Main Duties

Service Delivery and Evaluation

Ensure all services are client focused and promote service user involvement

Understand contracts and ensure all services are delivered in accordance with contract requirements and take appropriate action to address underperformance

Ensure all services are of high quality and represent best practice

Develop and maintain effective reporting, recording and monitoring systems

Use information appropriately to produce relevant, timely internal and external reports

Analyse information to evaluate performance and make recommendations for service improvements

Manage complaints made about service delivery and action any learning outcomes

Work towards achieving and maintaining quality standards in line with the Mind Quality Mark and relevant external quality marks/accreditations

Managing Staff and Volunteers

Undertake effective line management including regular supervision and annual appraisal

Recruit, induct and motivate staff and volunteers

Work with staff to identify their learning and development needs and put appropriate plans in place

Promote staff wellbeing

Ensure regular, effective and professional team meetings

Ensure that the team work in collaboration with other teams across the organisation

Responsible for health and safety, including safeguarding, risk assessment, lone working and adequate out of hours arrangements for staff and volunteers

Resource Management

Responsible and accountable for the effective management of financial and human resources

Work in accordance with MiBH’s HR and Finance Policies and Procedures

Develop and set realistic annual operational budgets and ensure appropriate expenditure and that services are delivered within budget

Complete required procedures and documentation for new staff and contract changes for current staff and communicate with colleagues in respect of information for payroll/HR

Responsible for day-to-day HR administration for the team including managing and recording sickness absence, annual leave, cover arrangements and training etc. and communicate with the Head of Services, in respect of HR reporting requirements

Service Development

Responsible for the improvement and development of MiBH’s services, in line with service user’s needs, the organisation’s strategy and business plan and commissioning context

Identify development opportunities and progress them in accordance with MiBH’s service development procedures

Work with the Head of Services on proposals in response to funding opportunities

Implement and manage new initiatives, service improvements and other developments

Relationship Management

Develop and maintain effective professional relationships with other staff, volunteers, management colleagues and trustees

Develop and maintain effective professional relationships with partner organisations, commissioners, funders, national Mind and other local Minds

Responsible for effective liaison with external stakeholders including funders and commissioners, attending contract and performance reviews, steering groups and representing MiBH at other meetings and events

Organisational Responsibilities

Work in accordance with MiBH’s aims, objectives and values

Contribute to the development and improvement of and ensure compliance with all MiBH’s Policies and Procedures

Promote the work of MiBH and positive understanding, awareness and attitudes towards mental health

Contribute to the development of MiBH’s Strategy and Annual Business Plan and translate agreed priorities into individual staff objectives

Work flexibly to best meet the needs of the service/organisation, which may include undertaking occasional evening and weekend work

This list of duties and responsibilities is not intended to be exhaustive. The job holder will be expected to adopt additional tasks when required; these tasks will be in keeping with the general profile of the role.