Receptionist (bank worker)

Community Base reception acts as point of contact for the 35 charities based in the building, for our room hire and postal address customers, and for users of our online searches (community jobs, volunteering, and venues). Community Base reception also provides in-person signposting to local community services to around 1,000 drop-in visitors a year.

ABOUT COMMUNITY BASE

Community Base is a charity providing a home for community and voluntary groups in Brighton and Hove and services to the local community. We use income from affordable services, including the provision of our office space and meeting rooms, to meet the running costs on our accessible seven-floor building a few minutes from Brighton station.

Our Values

- We believe in training staff well, so they remain happy and motivated.
- We work together, collaborate and support each other so that we can achieve our goals effectively.
- Everyone who interacts with Community Base is seen and heard.

WHAT WE ARE LOOKING FOR

We are looking for a smart, confident and friendly Receptionist with excellent communication skills and a professional phone manner.

This is a bank worker role, providing flexible cover for holidays and other absences. You will play a key role in ensuring the smooth day-to-day running of Reception, offering a warm welcome to visitors while maintaining firm adherence to procedures where needed

Key responsibilities:

- Ensure that Reception is well maintained and opens and closes on time.

- Provide a friendly and approachable welcome to visitors.

- Provide up-to-date information and assistance to visitors (including information on the way that services in the building operate).

- Put visitors in contact with groups at Community Base as and when required.

- Provide information on local services to members of the public on a wide range of issues.

- Facilitate the use of the Brighton and Hove Volunteer Search by people hoping to volunteer.

- Respond to issues raised by tenants where appropriate and assist in dealing with building management issues.

- Carry out other administrative duties as required.

Key attributes and competencies:

- Excellent communication skills and experience of working within a charity or community group.

- Well-developed administrative skills with the ability to handle a busy, varied workload and to cope with interruptions and changes.

- Ability to work calmly under pressure, meet set deadlines and pay meticulous attention to detail completing tasks fully, accurately and on time, prioritising where appropriate.

- IT literate and conversant with Microsoft Office 365.

- Excellent telephone manner.

- Ability to deal with confidential information or situations in an appropriate and sensitive manner.

- A problem-solving approach to work.

- Able to work independently and also as part of a team to help and support colleagues.

- Professional, courteous and trustworthy.

- Ability to work flexible hours with some evening and weekend work for events.

- Commitment to social and environmental issues.

BANK WORK HOURS AND PAY

As a bank receptionist, you will typically work 10 to 25 days per year, covering holidays and absences. Assignments may range from single days to full weeks.

Please note that this is a casual (bank worker) role with no guaranteed hours, and work will be offered on an as-needed basis.

Community Base operates Monday to Friday, 08:30 to 16:30.

Pay: £13.45 - £13.85 per hour depending on experience.

HOW TO APPLY:

Click on the 'More info' button below to visit the application page.
Please download and complete the application form.

Save completed form as Word document or PDF and email to leo@communitybase.org

Deadline for applications: 5pm 24th July

Expected interview dates: 29th July

If you have any questions about the role or the application, please do email Leo: leo@communitybase.org