Housing Night Worker at YMCA DownsLink Group

Main areas of responsibilities are:

Safety and security

- Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
- Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
- Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams.

Resident engagement

- Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
- Encourage residents to share their views and engage with available services and opportunities.
- Assist with evening groupwork sessions that promote learning, wellbeing and positive development.

Administration and housekeeping

- Complete essential admin tasks including data entry, case notes and record management.
- Carry out routine health and safety, compliance and room checks.
- Log maintenance issues to ensure the building remains safe and well maintained.

General

- Work collaboratively on a four‑on, four‑off rota, providing consistent, non‑judgemental support overnight.
- Maintain a calm, professional approach and handle challenging situations effectively.
- Take part in ongoing training and reflective practice to support psychologically informed care.

Experience and knowledge

- Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
- An understanding of the needs and experiences of young people and adults at risk.
- Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
- Confidence in accurate record‑keeping, including incident logs and health and safety checks.
- Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

- Clear verbal and written communication, with accurate handovers for day‑time colleagues.
- Strong interpersonal skills, able to build positive relationships.
- Comfortable lone‑working, using initiative, and working as part of a team.
- Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
- Ability to de‑escalate situations and manage challenging behaviour calmly.
- You will bring an awareness of the challenges young people face and the ability to connect with them positively