Deputy Service Manager at BHT Sussex

About the Role:

The Deputy Service Manager will be responsible for assisting the operational delivery of effective detox support and residential rehabilitation services to achieve the best possible outcomes for clients.

Deputy Management responsibilities will include operational implementation of all aspects of service delivery, including referrals to the service, health and safety, maintenance, continuous improvement, staff support and management, and partnership working.

The Deputy Service Manager will work closely with the Operational Manager of Addiction Services on exciting new initiatives for the service, supporting staff throughout the process and ensuring our service to clients remains focused and consistent.

The Deputy Service Manager will also participate in the on-call rota.

Key Responsibilities:

To assist the Operational Manager in the management of all aspects of the service and to take responsibility for specific projects as directed by the Management team.

Providing a psychologically informed, supportive, and safe environment in which the users of the service are able to maintain and strengthen their on-going abstinence from addiction.

To participate in reviewing the provision of services available to those who are addicted to alcohol and other drugs, to make recommendations for change, and to take responsibility for the development and provision of such services.

To ensure that standards of health and safety and fire safety are always maintained within the service and to take on any specific roles in these areas, as directed by the service manager.

To ensure that computer-based and hard copy client records are kept up to date and accurate. This will involve auditing and maintaining clients’ Outcome Star records on BHT Sussex’s In-Form database.

Person Specification:

To be successful in the role of Deputy Service Manager you will need to have excellent interpersonal and communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

Working knowledge and understanding of issues surrounding addiction, experience of working with recovering addicts and alcoholics and an understanding of the role trauma can play in addiction.

A working knowledge of the twelve-step model of recovery from addiction.

Good understanding of project management principles, with experience of supporting service development and continuous improvement.

Strong IT and administrative skills, including the ability to write reports, develop and maintain efficient recording and monitoring systems, and process financial procedures.