Compliance Housing Officer at YMCA DownsLink Group

As our new Compliance Housing Officer, you will be responsible for delivering high-quality housing services and ensuring property compliance across our sites. You will ensure all statutory and regulatory obligations are met, particularly in relation to health and safety, property standards, and landlord responsibilities. You’ll also oversee responsive mechanical and electrical services, ensuring safe and reliable housing for our residents. For an initial six months, the role will take the lead on coordinating the onboarding of new properties in and around Hove whilst also providing essential support across our property portfolio.

In delivering the role, you will be responsible for:

- Managing onboarding and tenancy processes, including home visits, occupancy checks, and emergency protocols.
- Coordinating repairs and compliance checks, ensuring timely completion
- Monitoring housing regulations and safety standards (e.g. gas, fire, legionella, asbestos).
- Conducting inspections and audits, maintaining regulatory registers, and supporting contractor management.
- Delivering excellent customer service and supporting income collection and tenancy issue resolution.
- Representing YMCA DownsLink Group in meetings with landlords and suppliers and supporting service improvement initiatives.

Qualifications, knowledge, and experience

- Experience in the housing sector, particularly in regulated environments and property compliance. Strong knowledge of housing legislation and safety standards.
- Excellent communication and stakeholder relationship skills.
- Proven ability to manage multiple priorities and deliver results.
- Proficiency in digital tools (e.g. Microsoft Office 365, property management systems).
- A CIH Level 3 qualification in Housing Maintenance, Lettings, or Housing Services — or equivalent compliance or health & safety qualifications (City & Guilds/IOSH/NEBOSH).
- A full driving licence and access to a car for travel across service sites within the working day.