Advocacy Caseworker at Friends, Families And Travellers

Based in our sunny Brighton office, you will provide vital advocacy and information on a wide range of issues for Gypsies and Travellers seeking help through FFT’s national Gypsy & Traveller Advocacy service.

Your skills and values will be more important in this role than your knowledge or specific experience. You will have a strong commitment to human rights, access to justice and client care, and have excellent typing and internet-based research skills.

The role will be diverse and varied – no two days are the same! The people you support will
rely on you for advice and guidance, and to advocate for their rights in a relationship
founded on trust, both at a local and national level.

Key responsibilities will include:
• To undertake casework and advocacy directly and upon delegation from the Advice
and Grants Coordinator and Advice Manager.

• Respond to calls and messages received through FFT’s National Advice Line, Energy
and Grants Helpline and other channels. Triage incoming referrals as appropriate and
provide advice, information, signposting, outbound referrals.

• Deliver face-to-face support through drop-in sessions, mobile advice bus services,
and one-to-one client appointments.

• To maintain and sort client post including reading post to clients as required.

• Advocate on behalf of clients with statutory agencies and service providers, including
local authorities and the police, and support clients to access mainstream services
and entitlements.

• To assist with outreach activities across Sussex as required.

• Work collaboratively with individuals, families, and groups within travelling
communities to build confidence, strengthen self-advocacy skills, and support longterm independence in addressing future issues and challenges.

• Maintain accurate, timely, and confidential client and case records in line with case
management procedures and data protection requirements.

• Collect and record client feedback, outcomes, and self-evaluation data through
satisfaction surveys and other monitoring tools.

• Attend and contribute to meetings, conferences, training sessions, and events as
required.