Administrator and Casework Assistant at Money Advice Plus

Funding from the National Lottery Community Fund has provided MAP an opportunity for a new Administrator and Casework Assistant to join the team. The service is award-winning and run in partnership with Surviving Economic Abuse. The Financial Support Line provides one-off support and guidance to victims of domestic and economic abuse with financial problems, providing a safe space for the victim-survivor to discuss their financial situation and allow them to prioritise issues and move forward with economic safety. The Casework Service offers in-depth, tailored money and debt advice and support and achieves significant financial gains for survivors of economic abuse, in particular around coerced debt. This service has developed the pioneering Economic Abuse Evidence Form, with SEA and MAP working together to maintain relationships and engage new organisations (creditor and debt advice organisations) to become part of the pilot. 

The Administrator and Casework Assistant is crucial to the operation of this service. You will often be the first point of contact for victim-survivors into the service and provide vital support to the team of Money Advisers. You will be a welcoming voice and the initial point of contact for clients and referrers, providing information about the services we offer, taking relevant details about their situation and booking and managing appointments as well as walking clients through our data protection procedures.

Please visit our website for more information about the role and how to apply.