Volunteer and Activities Coordinator at Clocktower Sanctuary Day Centre

Volunteer Management
Recruit, induct, coordinate and support a team of up to 40 volunteers who help deliver day centre services to homeless and insecurely housed young people.
Organise volunteer rotas and ensure effective staffing across daily teams of 4 to 5 volunteers.
Manage enquiries from prospective volunteers and oversee the end-to-end recruitment process.
Review, update and deliver our volunteer induction training programme and manage a budget to provide specific training as required by volunteers.
Maintain regular communication with volunteers, ensuring they understand the impact of CTS services and can confidently promote available support to young people.
Support the volunteers to oversee the completion of daily operational and housekeeping tasks within the centre.
Manage the volunteer recruitment on all of our communication platforms, including the CTS website, recruitment email account and Community Works website.
Facilitate regular volunteer meetings, feedback and support mechanisms for all volunteers.
Support the Centre and Crisis Manager to manage health and safety in the kitchen to meet Environmental Health standards.
Organise twice yearly recognition events to celebrate volunteers.
Ensure that stock of food and non-food items are adequate: monitor our donation levels to ensure our wishlist includes what is needed.
Manage our relationship with Fareshare.
Conduct exit interviews for volunteers.
Coordinate an annual volunteer survey.
Willingness to undertake a Food Hygiene Level 2 cert.
Activities Programme
Oversee the planning and delivery of our activities programme.
Use the client survey results, or client feedback, to ensure our activities programme supports our needs.
Support our Youth Voice programme.
Follow up on any offers of delivery for activities made by external individuals or organisations.
Research and make enquiries to external activity providers to meet the needs of the clients.
Volunteer Training
Deliver the organisation's volunteer training programme and continuously review and enhance training content.
Develop new training modules and learning opportunities in response to volunteer and organisational needs, alongside emerging best practice.
Identify volunteers' skills, experience and interests, and create opportunities for these to be utilised effectively within the service.
Safeguarding, Monitoring and Team Working
Manage volunteer-related safeguarding concerns in partnership with the Centre Manager and in accordance with organisational policies and procedures.
Contribute to monitoring, evaluation and reporting processes to demonstrate outcomes and meet organisational and funder requirements.
Work collaboratively with colleagues to support young people in achieving positive outcomes and moving on from services.
Participate fully in supervision, appraisal processes, staff meetings and training opportunities.
Undertake any other duties reasonably required and consistent with the nature and level of the role.