Volunteer Manager at Sussex Emmaus

This role focuses on recruiting, training, and supporting volunteers to ensure effective program delivery and strong community engagement.
Key responsibilities include developing outreach strategies and partnerships to attract diverse volunteers, coordinating interviews and background checks, and providing orientation and ongoing training.

The role also involves matching volunteers to suitable roles, managing schedules, monitoring performance, and fostering a positive, inclusive volunteer culture through recognition initiatives.
Additionally, it requires maintaining accurate volunteer records, reporting on impact to stakeholders, and collaborating closely with managers while representing the organisation at community events.

Principal responsibilities and duties

Strategy

Develop a Volunteer Strategy outlining how Sussex Emmaus will recruit, support, and retain volunteers to achieve its goals, focusing on building community, diversifying roles, and enhancing volunteer experience.

Volunteer Recruitment & Engagement

Build partnerships with local organisations, schools, and businesses to promote volunteer opportunities.
Conduct interviews and background checks as needed.

Training & Development

Design and deliver orientation sessions to prepare volunteers for their roles. Provide ongoing training and resources to enhance volunteer effectiveness.

Schedule Coordination

Match volunteers with appropriate roles based on skills and interests. Maintain volunteer schedules and ensure adequate coverage for all social enterprises and events. Monitor volunteer performance and provide feedback.

Recognition& Retention
Implement volunteer appreciation initiatives, including events and awards. Foster a positive and inclusive volunteer culture.

Data Management & Reporting

Develop the use of a CRM for effective scheduling, communication and data input. Maintain accurate records of volunteer hours and activities.
Prepare reports for leadership and funders on volunteer impact.

Collaboration

Work closely with managers to identify volunteer needs. Represent the organisation at community events and networking opportunities.

Other duties

Any other duties and accountabilities as required by the Business Manager, including additional duties and responsibilities to cover for holidays and absences.

Special requirements

Sussex Emmaus runs its business operations 5 days a week, Tuesday to Saturday. This role is for 4 days between Tuesday and Saturday. A key challenge is balancing our charitable purpose with our social enterprise activities. A requirement to support Solidarity[1] activities undertaken by the Community.
To lead by example by demonstrating appropriate behaviours, values and culture.
To learn and engage with the Emmaus ethos as presented in the Universal Manifesto[2] and embodied in the history and experience of all involved in Emmaus.
Emmaus works with adults with complex needs who have experienced homelessness. Because of this, all employees are subject to DBS checks.
[1] Solidarity within the context of Emmaus is the working with groups and individuals towards the
alleviation of poverty, social exclusion and suffering and responding to local, national and international
appeals for relief and support.
[2] The English version of the Universal Manifesto is available at http://emmaus-international.org/ under
‘Our Publications’

General
To be flexible and willing to carry out any other reasonable duties as required. To play a full role in the Sussex Emmaus Community, fulfilling additional tasks as requested by the management team. To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.

To apply for the role, please send your
CV and covering letter to
careers@sussexemmaus.co.uk by 9am
on Saturday 13 June.