OPERATIONS COORDINATOR at Gladrags Community Costume Resource

Gladrags is a Brighton-based charity offering sustainable costume resources and expertise for projects rooted in community, education, wellbeing, and the Arts. We provide subsidised costume hire, and outreach activities that further support the community. We’re proud to resource a wide customer base, from grassroots arts groups and local schools to professional theatre and film companies and are committed to creating an inclusive environment.

Collaborating closely with the Director, you will have responsibility to:
- oversee the day-to-day operations of the costume store and related community activities
- deliver a welcoming, differentiated, efficient customer experience
- supervise an alternating volunteer team of 8-10 people daily

This public-facing, team-oriented role suits someone who thrives in a busy, creative environment and enjoys working with a variety of people. You’ll be solution-focused, adaptable, and capable of managing daily operations while maintaining a positive, inclusive atmosphere. You will have the opportunity to explore professional development in this role, bring fresh ideas to Gladrags and contribute to various initiatives that align with your expertise and interests, which may include:
- Advancing our sustainability initiatives
- Contributing to human resources efforts
- Coordinating outreach activities
- Curating vintage pop-ups and supporting online sales

Key Responsibilities:
- Work with the Director to guide a volunteer team to run the costume store,
- balancing daily duties, volunteer interests, and efficient service.
- Oversee excellent customer service, including costume guidance, managing the hire process and providing a welcoming, differentiated experience.
- Handle bookings, customer communications, and front-of-house administration.
- Develop systems and documents to enhance customer service and operations.
- Support the Volunteer Coordinator with onboarding, training, and development of volunteers.
- Work with the Director to progress the organisation’s sustainability goals and activities.
- Assist with community outreach activities, including children’s dress-up and reminiscence events.
- Collaborate with other members of a small management team on strategic planning and policy development.
- Represent Gladrags externally and build key relationships with customers and stakeholders.

For more info, please visit our website.