Hourglass

The Hourglass helpline is the only service in the UK dedicated to helping those effected by the abuse of older people. Whether that’s an older person who feels threatened or unsafe at home, or a friend of family member concerned about the wellbeing of a loved one, our helpline services team are there to support and offer advice.

Here is a day in the life of our wonderful helpline team, giving you a glimpse into how our information officers and community response team work with those who need our help.