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Volunteer Telephone Befriender at Lifelines (Volunteering Matters)

Volunteering Matters is a national charity creating and supporting volunteer-led projects across the UK.

Our Lifelines project focuses on activities and support for older people across the city, with the aim of improving health and wellbeing, as well as combating loneliness and isolation.

What does the opportunity involve doing?

Role Description:

To provide telephone befriending to one or two beneficiaries per week for approximately 30 minutes per call. Through your conversations, you will be providing a connection to somebody who might be quite socially isolated and checking in on their wellbeing, acting as a link to accessing further support if necessary.

This role began as a response to the COVID-19 outbreak, in recognition of the increased levels of difficulty faced by many older people needing to shield and lacking additional support to help meet basic everyday needs.

What induction, training and support is offered?

Full training and an induction for the role will be provided. Due to the COVID-19 pandemic, our staff are working from home and your induction will take place remotely using video conferencing software.

Ongoing support is provided by a Volunteer Manager, who will be available to discuss any issues or concerns that arise as a result of your volunteer role.

There will also be opportunities to meet and socialise with other volunteers and for peer support.

What skills or qualities are needed?

- Interest in working with older people
- A friendly and approachable personality and a warm telephone manner
- Good levels of self-organisation and reliability
- Able to give at least half an hour of time per week
- Able to commit to volunteering for a period of at least 3 months
- You must have a phone with a call plan which includes both local landlines and mobile numbers
- Two professional references

More info
Deadline for applications

31 Mar 2021


Older people



Disabled access?


Expenses paid?


Childcare available?


Contact name

Thelo Clarke

Phone number


More info »