Volunteer Support Worker at The Clock Tower Sanctuary

What does the opportunity involve doing?

Outline of Tasks:
• Attending morning Day Book (starts at 10am)
• Meet and greet of young people new to the Centre.
• Help to cook and serve a healthy meal.
• Managing the Reception desk.
• Setting up and closing of the Centre (including some cleaning and tidying)
• Advocate and assist young people to complete tasks that will assist their independence.
• Informal support and engagement with young people.
• Supporting clients to use and access the showers, washers and dryers, toiletries, kitchen facilities, computers, etc
• Signing up clients for groups and activities (with options to attend)
• Sorting and tidying clothing and food donations
• Making up food parcels.
• Supporting young people to adhere to the CTS Behaviour Agreement and respect one another.

Where a volunteer wants to become more involved, other opportunities are:
• Assist during activities (e.g. days out, music sessions, yoga, fund raising events, etc.)
• Complete initial client assessments
• Accompany clients to appointments

What induction, training and support is offered?

Training and Support
We appreciate that our volunteers want to get the most out of their time here. We provide both Introductory Training Modules (mandatory) and opportunities for learning and development throughout the year. We have morning and afternoon check ins and check outs, bi-monthly supervisions, volunteer meetings and socials.

What skills or qualities are needed?

Person Specification:
Essential
• Ideally able to commit to a minimum of six months volunteering
• Can do at least one full shift, one day per week (Mon to Sat)
• Attend the initial volunteer induction training process
• Have empathy with the needs of young people who are homeless
• Effective communication and interpersonal skills
• Understand and practice commitment to Equality and Diversity
• Ability to maintain safe personal boundaries and confidentiality
• Ability to work as a team and support colleagues
• A good sense of humour, and ability to multitask and flex in a pressurised environment
• A commitment to safeguarding children and vulnerable adults.