Volunteer Support Worker and LGBTQ Group Co- Facilitator at The Clock Tower Sanctuary

What does the opportunity involve doing?

Evolve is our weekly LGBTQ Group. It has been running for a year and has both a consistent and
flexible membership. The Evolve Group is client led in activity and topic and facilitated by
Volunteers. One of the young people who attends the group says ‘Evolve is an all inclusive LGBTQ
Group where everyone is welcome. We have open discussions on LGBTQ topics and get advice from
similar people. Sometimes we chat, go for coffee or watch relevant films’.
Key responsibilities
• Attending morning Day Book (starts at 10am)
• Managing the Reception desk
• Co-facilitation of the Evolve LGBTQ group
• Meet and greet of young people new to the Centre
• Help to cook and serve a healthy meal
• Setting up and closing of the Centre (including some cleaning and tidying)
• Advocate and assist young people to complete tasks that will assist their independence
• Informal support and engagement with young people.
• Supporting clients to use showers, washers and dryers, toiletries, kitchen, computers, etc
• Signing up clients for groups and activities (with options to attend)
• Sorting and tidying clothing and food donations, making up food parcels.
• Supporting young people to adhere to the CTS Behaviour Agreement and respect one
another.

What induction, training and support is offered?

We appreciate our volunteers want to get the most out of their time here. We provide both
Introductory Training Modules (mandatory) and opportunities for learning and development. We
have morning and afternoon check ins and check outs, bi-monthly supervisions along with regular
volunteer meetings and socials.

What skills or qualities are needed?

Person Specification
Essential
• Able to commit to a minimum of six months volunteering (with some flexibility)
• Understanding and empathy of issues that effect young LGBTQ people.
• Can do at least one full shift on Thursday
• Attend the initial volunteer induction training process
• Have empathy with the needs of young people who are homeless
• Effective communication and interpersonal skills
• Understand and practice commitment to Equality and Diversity
• Ability to maintain safe personal boundaries and confidentiality
• Ability to work as a team and support colleagues
• A good sense of humour, and ability to multitask and flex in a pressurised environment
• A commitment to safeguarding children and vulnerable adults.
Desirable (training will be provided)
• Experience working with vulnerable people and those with challenging behaviours
• Basic Microsoft Excel and Word skills
• Experience of running groups or activities