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Volunteer Adviser/admin worker Level 1 to Level 2 Progression at Lewes District Citizens Advice

Lewes District Citizens Advice is an independent charity providing free, confidential and impartial advice to anyone living or working within the Lewes District area.

We value diversity, promote equality and challenge discrimination.

What does the opportunity involve doing?

What will you do?

- Complete an introduction to Citizens Advice and training for your role

- Help with the day to day running of the Citizens Advice service

- Answer the telephone, reply to emails and post

- Receive initial queries from clients, signpost to information sources or refer on for further advice

- Order stationery

- Type up letters, documents and emails and read through documents checking for mistakes

- Print and scan documents using a printer

- Upload scanned documents to client records held on a secure database

- Update lists of local advice services

- Archive and/or shred paper documents

- Undertake training and do supervised advice work to progress to a role as a level 2 adviser.

What’s in it for you?

- Learn or build on valuable skills and experience such as communication, admin, IT skills and working in a team

- Increase your employability

- Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives

- Work with a range of different people, independently and in a team.

What induction, training and support is offered?

Complete an introduction to Citizens Advice and training for your role in including progression to the role of level 2 adviser

What skills or qualities are needed?

You don’t need specific qualifications or skills but you’ll need to:

- Be friendly and approachable
- Respect views, values and cultures that are different to your own
- Have good IT skills
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- Be willing to undertake training in your role

More info
Date added

3rd October 2022


15 - 19 Chapel Street
East Sussex

Deadline for applications

27 Sep 2023


A lesbian/gay/bisexual/transgender group Bereaved people Black and minority ethnic groups Children/families Disabled people Homeless people People with drugs/alcohol problems People with health problems People with mental health problems Prisoners, offenders and their families


Administration/finance/fundraising Advocacy/advice

Disabled access?


Expenses paid?


Childcare available?


Contact name

Deborah Harris

Phone number

01273 007556