Volunteer Adviser/admin worker Level 1 to Level 2 Progression at Lewes District Citizens Advice

What does the opportunity involve doing?

What will you do?

- Complete an introduction to Citizens Advice and training for your role

- Help with the day to day running of the Citizens Advice service

- Answer the telephone, reply to emails and post

- Receive initial queries from clients, signpost to information sources or refer on for further advice

- Order stationery

- Type up letters, documents and emails and read through documents checking for mistakes

- Print and scan documents using a printer

- Upload scanned documents to client records held on a secure database

- Update lists of local advice services

- Archive and/or shred paper documents

- Undertake training and do supervised advice work to progress to a role as a level 2 adviser.

What’s in it for you?

- Learn or build on valuable skills and experience such as communication, admin, IT skills and working in a team

- Increase your employability

- Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives

- Work with a range of different people, independently and in a team.

What induction, training and support is offered?

Complete an introduction to Citizens Advice and training for your role in including progression to the role of level 2 adviser

What skills or qualities are needed?

You don’t need specific qualifications or skills but you’ll need to:

- Be friendly and approachable
- Respect views, values and cultures that are different to your own
- Have good IT skills
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- Be willing to undertake training in your role