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Giving Information and Support

The Citizens Advice service aims to provide information and advice people need for the problems they face and to improve the policies and practices that affect people's lives. The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

What does the opportunity involve doing?

Be the first point of contact for Citizens Advice clients (via telephone, face to face, webchat or email).
Help with a wide range of issues our clients face.
Listen to clients with empathy, identify what the client wants and what help we can give.
Support the general public across all ages and backgrounds.
Complete records of the contact using a computer.
Attend training and meetings.

What induction, training and support is offered?

Training involves one afternoon session each week for eight weeks plus one half day session per week to observe existing volunteers in the role. Excellent on-going support is provided at all times.

What skills or qualities are needed?

We are looking for people with a commitment to the aims and principles of the Citizens Advice Service.
Excellent communication skills.
Being open and approachable and show respect for views, values and cultures that are different to our own.
You should have the ability to communicate clearly both orally and in writing and have the ability to quickly sift through information and extract what is relevant.
You need to be able to use a computer whilst speaking on the phone.
Our volunteers need to commit to at least 12 months and 2 advice sessions per week (6 hours per week).

More info


Deadline for applications

1 Oct 2020


Children/families Young people Older people Black and minority ethnic groups Non-English speakers/refugees Homeless people Prisoners, offenders and their families A women's group A lesbian/gay/bisexual/transgender group Carers Disabled people People with health problems People with mental health problems People with drugs/alcohol problems


Volunteering as part of a team Advocacy/advice Administration/finance/fundraising

Disabled access?


Expenses paid?


Childcare available?


Contact name

Glynis Boucher

More info »