Customer Service and Retail Assistant – Western Road at Martlets Hospice

Martlets is a local charity providing essential care to people affected by terminal illness in Brighton and Hove, and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

What does the opportunity involve doing?

If you love vintage, have a passion for fashion and enjoy serving customers then our shops are the place to be. Each is unique, and they all have lovely friendly teams!

What will I be doing?

This role is based mainly on the shop floor and will involve:

Greeting customers and creating a friendly, welcoming atmosphere
Providing assistance and asking customers if they need help or product recommendations
Serving customers on the till, handling cash and card payments
Promoting Gift Aid, explaining why it is important to the charity and helping customers sign up
Keeping the shop floor looking great by tidying counters, refilling rails and organising displays
As well as selling items at the till point and providing great customer service, you may also be asked to help with:

Steaming and pricing clothes
Culling or rotating stock
Accepting and sorting donations, deciding what to sell in the shop, and what should go to a different location
Where? 71 Western Road, Brighton, BN1 2HA

When? Thursday 9.30 -1.30 pm, 1.30- 5.30 pm, Friday 9.30-1.30pm, Saturday 1 - 5.30pm, Sunday, 12-4pm

What induction, training and support is offered?

There is an induction, on the job training and ongoing support

What skills or qualities are needed?

Friendly and approachable
• Willing to learn and embrace new ways of working
• Confident in talking to a variety of different people
• An interest in fashion or collectables – knowing your Prada from your Primark
• Happy to work as part of a diverse team
• Proud to volunteer for Martlets

More info
Date added

4th September 2023


Martlets Hospice


71 Western Road

Deadline for applications

31 Dec 2023


Bereaved people


Volunteering in a charity shop

Disabled access?


Expenses paid?


Childcare available?


Contact name

Volunteering Services

Phone number


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