Costume Hire Store (Theatre and Vintage) Front of House Assistant at Gladrags Community Costume Resource Charity

What does the opportunity involve doing?

This role is for anyone interested in volunteering in a creative environment, whether or not you have a particular interest in costume or theatre.
Volunteering with Gladrags is an opportunity to broaden your skill-set whilst giving to your community.
In our very busycostume store we welcome groups and individuals who want to hire our costumes for shows, education, projects and sometimes fancy dress parties. Our Front of house team help customers orient themselves around the store and look after them as needed.All our costume hires are logged using photos, and customers details are taken down. Our front of house assistant helps with this in a number of ways and tasks are tailored to the volunteer’s level of expertise. Tasks may cross over with other roles: admin, styling, outreach. Roles may be blended, according to organisational needs as well as your skills and interest.
Customer Service:
 Greeting new customers and orienting them around the store
 Assisting customers in accessing the items they need
 Assisting with gathering groups of costumes for customers
 Recording outgoing costumes by photograph, digital and paper files
 Preparing and packaging outgoing costumes
 Attending to customers returning costumes and checking returned costumes back in
Costume Care:
 Returning costumes and props to the rails and shelves
 Organising specific costume sections
 Steam cleaning and ironing
 If you have sewing skills, more tasks are available

What induction, training and support is offered?

We have an introduction, a full induction with health and safety advice, a trial shift and lots of training and support.
We want to find out what you are interested in and sometimes offer sewing classes.
We want to make sure the volunteers get a lot out of volunteering with us, so there are always conversations going on about possible things you might want to look into.
We give a lot of support to each volunteer and want to know how we can make you feel your time if well spent while you are helping us.

What skills or qualities are needed?

- a good knowledge of the English language
- reasonably good reading and writing skills with legible handwriting (or if you can't write, we can find you other jobs to do)
- a willingness to work as part of a team
- an interest in clothes or costumes
- a willingness to work in a busy store situation with colleagues and customers