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Carers in Touch ‘listening service volunteers@ at Care for the Carers

Care for the Carers is an independent charity and the Carers Centre for East Sussex. We have been supporting and representing unpaid carers in East Sussex since 1989.
Our team of staff and volunteers can provide free practical and emotional advice – face to face, by telephone, or online. We can put you in touch with other carers, and help you navigate the range of services available locally. We also run support groups, training and events across the county – whether you are interested in speaking up on important issues, or having some time out to relax or meet new people.

Care for the Carers represents carers and raises awareness of caring, working with local communities, organisations and service providers to build a carer friendly East Sussex.

All our work is developed with carers, and in response to their expressed needs and reflects local and national strategy, legislation, research and best practice.

What does the opportunity involve doing?

Could you give 2 hours a week to provide a listening ear to unpaid carers?
Care for the Carers is seeking to recruit a team of volunteers to make telephone calls to isolated unpaid carers as part of its ‘Carers in Touch’ listening service.
‘Carers in Touch’ Listening Service Volunteers
The purpose of this voluntary role is to check in with identified carers, keeping them connected, reminding them that they are not alone, and reducing social isolation. Successful applicants will have excellent communication skills, a non-judgemental approach, and want to make a difference for local carers.
Volunteers are asked to commit to a minimum of one 2-hour shift each week, between 10am and 4pm, Monday to Friday. Full training and support will be provided.
At present the post will be home-based with remote support, although there maybe opportunities to be based at our offices in Eastbourne in the future.

What induction, training and support is offered?

• Complete the training and induction programme for the role, as follows:
o Telephone Listening Skills, on 11/11/2020 from 10am – 4pm, delivered online.
o Introduction to the Carers Centre, Safeguarding Procedures, Database Familiarisation, on 02/11/2020 and 03/11/2020 delivered online. Both ½ days, times TBC
o E-learning courses in Safeguarding Adults and Safeguarding Children, to be completed independently online, by 09/11/2020.
• Commit to volunteering with Care for the Carers for at least 6 months.
• Deliver a minimum of one 2-hour shift per week, between 10am–4pm.
• Provide telephone listening support to unpaid carers.
• Make onwards referrals for information, advice and guidance as appropriate.
• Record brief case notes on Care for the Carers’ web-based database.
• Maintain close communication with the Volunteer Co-ordinator, through debriefing and regular one-to-one sessions.
• Adhere to relevant Care for Carers policies and procedure
• Debrief with Volunteer Co-ordinator at the end of every session
• Regular one-to-one meetings
• On-going informal support from Volunteer Co-ordinator and other staff and volunteers
• Detailed training and induction programme, and further learning and development opportunities as appropriate

What skills or qualities are needed?

• Empathic, non-judgemental and non-discriminatory approach
• Excellent communication skills
• Good time-keeping and reliability
• A commitment to the vision and mission of Care for the Carers and a desire to support unpaid carers

More info

Care for the Carers

Deadline for applications

28 Sep 2020




Befriending Counselling/mediation

Disabled access?


Expenses paid?


Childcare available?


Contact name

Tracey Luker

Phone number


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