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Cafe Assistant at St Vincent de Paul Society (Tower House)

The St Vincent de Paul Society (England & Wales) is part of an international Christian voluntary network dedicated to tackling poverty in all its forms by providing practical assistance to people in need. Founded in Britain in 1844, we foster diverse and inclusive connections, as a Society that is welcoming of people of all faiths and none. We joyfully extend our hand in the care and personal service of individuals and families who need support.

What does the opportunity involve doing?

Tower House is soon to launch their new Community Cafe, which will be open to members of the public of any age.
This opportunity is to volunteer for us to help serve hot drinks and light refreshments to our varied customers.
There is no cooking experience that is required as we will only provide light snacks such as cakes, biscuits, sandwiches, jacket potatoes and soups - however there is the chance to learn skills in our commercial kitchen which serves hot meals to those attending our clubs, alongside our kitchen team and cook.
You will be joining a welcoming and happy team, all committed to making Tower House a success and a loved place by all who use it.
This role is very key to the success of Tower House, as the cafe assistants will be the first people that our customers & newcomers will meet - and so being able to work independently, offering a warm welcome to our relaxed environment, along with a friendly chat and a smile will be really important.
There will be some till use, however this will be covered in personalised training suited to a volunteer's needs, and it is envisaged that volunteers will work in pairs, so there is always someone with you to lend a hand.

What induction, training and support is offered?

-Full induction to the SVP
-Volunteer Handbook
-Volunteer Policies and Procedures
-Full induction to the work of Tower House and the role itself
-Till training
-Safe food and beverage service training
-Coffee machine training
-Some e-learning may be a requirement
-Line managed by the Centre Manager who will provide informal supervision as mutually agreed
-Supported by the Centre Cook who will provide guidance on safe food and beverage service/COSHH/Risks etc

What skills or qualities are needed?

-A friendly nature
-Welcoming and engaging with a smile!
-Organised and methodical - to deal with orders
-Good hygiene and basic awareness of safe food service practices (full training will be given)
-Chatty and relatable with all types of customers - children with parents, older people, people living with a dementia, their carers and more
-Basic numeracy skills
-Basic literacy skills
-A good command of spoken and written English
-Some experience of handling money
-Reliable and punctual

More info
Date added

6th September 2023


Tower House Community Centre & Cafe
Tower Gate
London Road

Deadline for applications

11 Oct 2023


Carers Older people Other groups


Cooking/catering Other activities Volunteering as part of a team

Disabled access?


Expenses paid?


Childcare available?


Contact name

Nicki Freeman

Phone number