Specialist Befriending Coordinator Duties:
- Listen carefully to the needs of scheme members during telephone and face to face meetings at individual homes, sheltered housing schemes, in the community and/or within a nursing home or care home setting. (Face to face meetings are currently on hold due to the pandemic).
- Undertake assessments over the phone (and face to face when it is safe for visiting to resume) with older people to find out more about their hobbies, interests, and personal information to enable us to find a successful befriending match and update referrers of our progress.
- Undertake assessments over the phone (and face to face when it is safe for visiting to resume) with older people who are living with Dementia to assess their suitability for befriending and find out more about their hobbies, interests, and personal information to enable us to find a successful befriending match and update referrers of our progress or signpost them to other more appropriate services as required.
- Undertake assessments over the phone (and face to face when it is safe for visiting to resume) with older people who are living with a mental health diagnosis to assess their suitability for befriending and find out more about their hobbies, interests, and personal information to enable us to find a successful befriending match and update referrers of our progress, or signpost to other more appropriate services as required.
- Undertake interviews over the phone with volunteers to identify their interests, hobbies, availability etc.
- Play an integral role in the matching process connecting volunteers and scheme members for friendship and company.
- Attend and participate at weekly team meetings (currently held by Zoom) and other staff meeting and check ins.
- Troubleshoot / respond to challenges as they arise in partnership with the Senior Befriending and Project Lead and Operations Manager.
- Respond to safeguarding enquiries and undertake all the necessary follow up under the supervision of the Operations Manager and Senior Befriending and Project Lead.
- Undertake risk assessments.
- Offer signposting support using our extensive database. Make onward referrals for scheme members as required and with the relevant permission.
- Be responsible for updating and maintaining the signposting database under the supervision of the Senior Befriending and Project Lead.
- Maintain accurate records using Charity Log and other databases/spreadsheets.
- Represent the charity at partnership and networking meetings as required.
- Be responsible for communicating sensitive information and maintaining confidentiality in accordance with the charities’ policies and procedures.
- Present the ethos, aims and purposes of the Charity to individuals and their families, volunteers, professionals and within agency settings, housing schemes, conferences, and events.
- Contribute to the development of operational documents and processes as required.
- Undertake training as required.
- Attend and contribute towards the planning and delivery of group befriending, seasonal events and community outreach projects.
- Contribute towards and participate in internal and external research and monitoring.
- Provide sickness and holiday cover for colleagues whenever possible.
- Conform to all policies, procedures and guidelines laid down by Time to Talk Befriending.
- Perform such other duties as may reasonably be required.
- Relevant health, social care or third sector experience working with older people including people who are living with dementia.
- Relevant experience of working with older people.
- Experience of undertaking assessments and reviews.
- Travel between Adur, Worthing and Brighton and Hove or any other area required to carry out your role.
Due to the nature of the role, it is an essential requirement that you are a car driver with access to your own transport.
- Proficient at using MS Office and database systems.
- A heart to help and support older people experiencing loneliness.
- Understanding of the values of the Christian Faith which the foundation of the charity is based on.
- Excellent communication skills.
- Experience of undertaking risk assessments.
- Experience of managing safeguarding issues under the supervision of a senior team.
- Experience of building strong partnerships and networks.
- Ability to confidently speak at events, multi-agency meetings, conferences, and other group settings.
- Experience and knowledge of working with sensitive and confidential information.
- Ability to work sensitively when under pressure.
- Ability to work as part of a team and to use initiative to fulfil Time to Talk Befriending objectives.
- Recognise the importance of working under close supervision.
- Willingness to undergo any relevant and ongoing training as required.
- Willingness to work flexibility to support the work of the Charity in other areas as required.
Deadline for applications
11 Mar 2021
£23-£25k per annum (depending on experience)
Hours per week
37.5 hours per week
Mental Health / Recovery Workers Other Support Work / Caring