Advice Worker at St Luke’s Advice Service

We are seeking a compassionate and enthusiastic individual to join our small friendly team of advice workers supporting our clients with making welfare benefit claims, income maximisation and challenging welfare benefit decisions.

About our organisation:

St Luke's Advice Service (SLAS) is a small charity, based near Brighton Station at the Brighthelm Centre. We help some of the most vulnerable people in Brighton & Hove by providing practical, compassionate support and advice to help them overcome financial hardship and access benefits they desperately need. Last year our team of paid staff and volunteers helped over 500 people.

What makes us special is the time and compassion we offer each person who approaches us for help. We help people become whole again and feel connected to their community so they can overcome their financial crises and get back on with their lives. We are committed to helping anyone who comes to our service, irrespective of gender, race, sexuality, age, disability or religious beliefs.

We are highly regarded in the city and work in partnership with a number of other organisations. We are proud to hold the Advice Service Alliance's “Advice Quality Standard”.

We are a small, friendly team and welcome applications from all.

Role details:

You will be based in our office at the Brighthelm Centre, with the potential for occasional home working. Your main responsibilities will be:
1. Providing welfare benefits advice and casework, ensuring timely and accurate advice, taking a holistic approach and ensuring clients’ needs are met.
2. Effectively supporting our clients with income maximisation. This could include (but is not limited to) researching and giving advice on welfare benefits and supporting clients with the relevant applications and challenging decisions.
3. Engaging with partners and other relevant agencies, signposting clients to these external services where appropriate.
4. Maintaining clear and accurate case records utilising our computerised case management system to achieve this.
5. Providing initial advice/triage for telephone and email enquiries and other administrative and ad hoc duties as required.
6. Collaborative working with the debt and money management advice part of our service.

Required skills and competencies:
• Good written and spoken communication skills
• Strong client facing skills, displaying empathy, patience, and experience of engaging with a diverse range of people/groups
• Computer literate
• Keen attention to detail
• Able to prioritise own work and meet deadlines
• Comfortable to use own initiative to problem solve, whilst also able to be an effective team player
• Flexible, adaptable and happy to help colleagues
• Capable of learning quickly and with a commitment to keeping relevant skills and knowledge up to date
• Compassionate and committed to upholding St Luke Advice Services’ values

Previous experience in the advice sector or working with similar client groups is preferable, but is not essential, as training will be given.

Application process:

Please send your CV along with a covering letter setting out how you meet the required skills and competencies for this role to our Service Manager, Grace Smyth, at grace@stlukesadviceservice.org.uk. The application deadline is 10am on Friday 17th February 2023.

We will hold face to face (in person) interviews on Thursday 23rd February 2023, and if you are provisionally offered the role you will need to provide us with two referees that we can contact

Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

The work we do involves working with vulnerable people. Under the Rehabilitation of Offenders Act 1974, applicants are therefore required to declare any convictions, including unspent convictions. Having previous convictions will not necessarily bar you from employment.

Reward:

The successful applicant will earn £20,638 per annum (pending pay review). In addition, we offer 7.2 weeks paid holiday (including bank holidays and a 2-week fixed office closure over Christmas), Employee Assistance Programme (staff wellbeing), flexible working, automatic enrolment in a pension and training as appropriate.

Colleague feedback:

“I love working with such a great friendly and supportive bunch of people. We help so many people in really difficult circumstances and get to make a real difference in their lives, you can’t beat that level of job satisfaction! I'm always learning new things and new ways to support the clients we work with”.

Date added

23rd January 2023

Organisation

St Luke's Advice Service

Days per week

5 days

Deadline for applications

17th Feb 2023

Salary

£20,638

Hours per week

35h per week permanent contract, part time will be considered for the right candidate.

Categories

Advisers / Counsellors

More info

grace@stlukesadviceservice.org.uk
01273 549203